Policies & statements

Open, clear and accountable

Every policy below can be read straight on this website, no downloads needed. If anything is unclear, call us on 0203 750 8803 and we will talk it through with you.

Privacy NoticeHow we collect, use, store and share personal information.Read this policy

Cookie PolicyCookies and similar technologies on our website.Read this policy

Website Terms of UseThe terms that apply when you use our site.Read this policy

Service Scope & DisclaimerWhat our support does and does not cover.Read this policy

Complaints PolicyHow to raise a concern and how we will respond.Read this policy

Safeguarding StatementHow we keep children and adults at risk safe.Read this policy

Equality, Diversity & Inclusion StatementOur commitment to fair, inclusive support for everyone.Read this policy

Accessibility StatementHow we make our services and website easy to use.Read this policy

Prime Community Support Services CIC, Company No. 17432310. Registered Community Interest Company, private company limited by guarantee, registered in England and Wales.